Refund policy

6-Month Money-Back Guarantee — No Questions Asked

Shop with confidence. Every Kitindo purchase is backed by our 6-Month Money-Back Guarantee.

If you change your mind for any reason, you can return any unopened packets within 6 months of purchase, and we will refund the full purchase price of the returned packets. No questions asked.

To Contact Us: Reply to your Order Confirmation email  or email us at support@kitindo.com

Contact Us Within 24 Hours

If you change your mind, simply contact us within 24 hours of placing your order.

If your order has not yet shipped, we will cancel it for you and issue a full refund with no additional charges.

Order Already Shipped

If your order has already shipped, simply contact us within 6 months of purchase.

We will provide you with the return address. Send back any unopened packets, and once we receive them, we will refund the full purchase price of all returned packets.

Refund Processing

Refunds are issued to the original payment method. Please allow 5–7 business days for the refund to be processed.

Return Shipping

As a small business, we are currently unable to cover return shipping costs. Customers are responsible for the cost of returning unopened packets to us.

Please contact us before sending your return so we can provide the correct return address and instructions.